Website support chat: support your own customers

This module belongs to the business website. It is not the official CreaRápido support assistant.

Business AI assistant

The website chat can answer questions using business-specific knowledge such as products, services, hours, prices and policies.

The backend prompt explicitly tells this assistant not to invent information. If the exact answer is not available, it should say it does not know and suggest contacting a human agent.

Human replies

Administrator messages are tagged as human support and override prior bot information.

Knowledge base

Use exact facts: opening hours, prices, shipping coverage, return policy, business phone numbers and FAQs.

Escalation

The bot can suggest human support, but it must not invent a button, WhatsApp number or email that the business did not configure.

Difference from platform support

• Website chat: business ↔ its customers.
• CreaRápido assistant: platform user ↔ CreaRápido.