Orders and order status

Orders contains checkout orders and lets the business review customer, items, total, provider and status.

Backend statuses

Supported order states are:

• pending;
• paid;
• processing;
• shipped;
• delivered;
• completed;
• failed;
• cancelled;
• refunded.

Some UI views can show only a subset.

Stored information

An order can include reference, provider, items, total, currency, customer name/email/phone, coupon, notes and payment date.

Manual payments

A manual-payment order should not be considered paid just because the order exists. The business must verify the money and update the workflow.

Tracking

The canonical order schema currently does not include a general tracking-number field and does not guarantee a “Delivery Note” feature in every view. Do not promise these features unless the deployed UI provides them.