Site emails and sending quotas
Some site features can send automatic email notifications, including forms, bookings, and other workflows. These sends use a monthly per-site quota.
Current limits
In the current backend configuration:
- Free: up to 50 sent emails per month per site.
- PRO: up to 500 sent emails per month per site.
An administrator can assign a custom limit to a site, so the value shown in the account should be treated as the final reference when it differs.
How the counter works
- The counter resets at the start of a new calendar month.
- Each email authorized for sending increments the counter.
- Once the limit is reached, additional automatic emails are blocked until quota becomes available again.
- The system can alert when usage crosses roughly 80%.
What this quota means
This is the quota for emails sent by site features. It is not a WhatsApp-message quota and it is not the CreaRápido support chat.
Email quota is also separate from AI Credits.
If an email does not arrive
Check:
- the recipient address;
- Spam/Promotions/Junk;
- whether the site still has monthly quota;
- whether the feature that should have generated the email completed successfully;
- whether the underlying event exists (booking, submission, order, etc.).
A record appearing in the panel does not by itself guarantee that the email provider delivered the message to the recipient's primary inbox.
Related questions
- How many emails can I send?
- Why did a booking email not arrive?
- When does the quota reset?
- Do emails use AI Credits?