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Official CreaRápido support

This guide covers support for the CreaRápido platform, not the customer-support chat or WhatsApp number configured by an individual website owner.

Support assistant

The platform assistant answers from published documentation. If the documentation does not support an answer, it should say so rather than inventing features, buttons, prices or policies.

Human support channels

The currently supported official channels are:

  • Help Center: https://crearapido.com/en/help to access the AI assistant, documentation and contact options.
  • WhatsApp: https://wa.me/573142275747 (the number managed in platform admin contact settings).
  • Email: [email protected]

The official WhatsApp number is controlled by the platform admin settings. If it changes, update this guide and resync published docs so the assistant does not cite outdated contact details.

You can request human assistance inside the chat. The assistant shares the verified WhatsApp link and flags the conversation for optional review in /admin. The AI continues answering future messages. This is not an instant agent connection and no response time is guaranteed. Only an agent explicitly choosing Take control in the admin panel pauses AI replies.

What to send

Include account email, site/subdomain, what you tried, error message, approximate time and a screenshot when useful.

Never send passwords, 2FA codes, full card numbers or private payment/API secrets.

Important distinction

The WhatsApp number configured inside your own website belongs to your business and is not automatically CreaRápido support.